Dickson Holiday Park
Policies, Terms and Conditions

A stay is only possible if the balance of the whole stay is made in full at the time of arrival, or at least 14 days upfront, if the stay is scheduled for longer than this.

If booking through our website, credit cards will be charged at half booking value at time of booking for refundable and non-refundable reservations. The second half of the value is due before taking posession of the booked item. Your credit card will be held as security against your reservation and utilised for any applicable cancellation or non-arrival fee, charges made against the room and any damage caused by misuse or carelessness. In case of payment via a different method, the booking is only secured if at least 50% of the total value of the reservation has been paid.

Cancellations always incur a fee of NZD 25, regardless of the circumstances. This is merely to cover administration costs, and does not represent a penalty.

Direct Bookings: A cancellation less than 48 hours from 18:00 NZ time of the arrival date will incur a charge of one night’s tariff. A “no show” or failure to arrive will incur a charge for the total value of the reservation.

Reservations made for the Christmas period (between 15th December and 31st January): If cancelled after the 31st of October, only 50% of their value can be refunded (up to two weeks value). If cancelled less than 48 hours from 18:00 NZ time of their arrival date, no refund is possible.

Refunds are only possible within our cancellation policy (see above). They will be done only using the same method as the original payment. Refunds comprise in most cases the full amount of the payment made, minus the administration fee of NZD 25 (NZD 50 for payments to overseas bank accounts) and bank fees.

Check-in is from 3:00 pm, unless agreed otherwise.

Check-out time is by 10 am. In exceptional cases guests can apply for a later check-out time (e.g. 11 am). This will be at the discretion of the Park Manager, who may check the site beforehand.

Pool use has to be considerate of other guests. Children have to be under supervision at all times. The use of communal kitchens, TV/library and games room, has to be considerate of other guests. Showers and laundry facilities are coin-operated ($1-4 per use depending).

For the comfort of all our guests, smoking or vaping is strictly forbidden within and in the immediate vicinity of the buildings (minimal
distance 5 metres). In the event of non-compliance we reserve the right of cancelling the stay whilst retaining the payments made, and engage a specialist cleaning company.

Drunk or drugged behaviour will lead to eviction from our property. Re-admission will only occur at the discretion of the Park Manager. Alcohol consumption on the property is only allowed in reasonable amounts and not after 10 pm or before 12 pm.

Visitors are permitted at management discretion, until 10pm, (maximum 2 visitors per room). Usage of park facilities (excluding toilets) only after seeking permission from the park manager and at the discretion of the same. The registered guest is responsible for the behaviour of all visitors while on the property. Deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour, will be charged to the registered guest. Intoxicated guests or visitors who become rowdy and unruly will be evicted. Any valid complaints from other guests about noise or inappropriate behaviour will result in eviction of both guests and/or visitors and the local police will be advised

Dogs are generally welcome, as long as other guests or staff do not feel intimidated or understandably annoyed by them. However, they need to be on lead all the time (if not retained in a vehicle). They are also generally not allowed inside of our self contained accommodations, but can be booked in under certain conditions into the cabins and caravans. Also, there may be an extra cleaning fee in case we deem that necessary. In case the pets (or the owners) are not able to comply or fit in, they, unfortunately, have to go.

Pets do always have to be discussed at the time of booking. Over the Christmas period (15. December until 15. January) we are unable to admit pets on our campgrounds. An exception may be in place for pets which already have been living on our grounds for at least several weeks.

Any extra people staying not declared in the booking may be asked to leave, and additional charges may be added to the account.

Room cleaning standards are high, and we appreciate the room being left tidy. Management reserves the right to charge an additional $60 if the room is left in such a state that additional cleaning is required. We also reserve the right to charge for loss of income if the room cannot be made available due to additional cleaning needs.
Please also leave the space you may use in any of the communal facilities clean and tidy.

Payment of account will be taken by check in, unless already prepaid. A credit card is to be provided to cover all charges that may be made against the room. If no credit card details are provided payment of all accommodation charges plus a $ 250 bond is required at check-in. Any unpaid account will incur late payment fees and collection costs.

By staying at Dickson Holiday Park, I acknowledge, in consideration of the accommodation and services provided, that I am liable for all accommodation charges and fees, and any other charges relating to my accommodation including damage, theft or loss, to the property. Children Persons under the age of 16 years may not occupy a room on their own.

Dickson Holiday Park recognises its responsibility to always keep confidential: information, data, and details that are collected and stored in the process of providing an accommodation service, as per current New Zealand Privacy Law. We do not support the viewing, downloading, or streaming of offensive or copyright material using the provided internet facility, and we will provide full support to any investigating authority.

1. What information do we collect and how do we use it?
   When you place an order through Dickson Holiday Park’s website, we will capture your name, email address, phone number and address listed. You will be required to manually enter your credit card details. This information allows us to process and fulfil your order successfully. It also helps us in maintaining your account.

2. How does Servers.com protect customer information?
   When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access. Dickson Holiday Park has received the PCI DSS (Payment Card Industry Data Security Standard) data security standard.

3. Credit Card Details
   All credit card payments are processed securely through Windcave Payment Gateway. Payment by credit card is the only way to place an order. Dickson Holiday Park does not store any credit card information on our servers.

4. Payment Information
   When you initially provide or update your payment information, we transmit it via an encrypted connection to a payment processor that uses and processes your payment information in accordance with Privacy Policy. Dickson Holiday Park does not store your payment information, other than your zip code and country, which we require for billing and to comply with tax and other government regulations.

5. End User Payment Information
   Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it, only so that we can pass it along to the eCommerce Payment Processors you agree to use. We do not collect or store your End Users’ payment information.

6. Your Consent
   By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

7. Payment Gateway Info
   We offer Credit Card payments for all our users. Credit Card payments are made directly through a 256-bit SSL Encryption software to ensure your personal details are kept safe. Once again, none of your credit card details are stored.

Has it ever happened to you that you realised that you took the room key with you after your stay? In this case, if you are unable to drop off the key here, please bring the key to a post office, or put it into a NZ Post public letterbox, or send it to our address. If the key does not arrive here within a week after your stay, you agree to pay for a new cut and tag, and handling fee, totalling NZD 40, which you agree to pay by accepting our T&C.