Terms and Conditions and Policies:

Dickson Holiday Park is the trade name of a business located in Thames, New Zealand.

Payments

If booking through our website, credit cards will be charged at full booking value at time of booking for refundable and non-refundable reservations. Your credit card will be held as security against your reservation and utilised for any applicable cancellation or non-arrival fee, charges made against the room and any damage caused by misuse or carelessness.

 

Cancellations

Direct Bookings: A cancellation less than 48 hours from 18:00 NZ time of the arrival date will incur a charge of one night’s tariff. A “no show” or failure to arrive will incur a charge for the total value of the reservation. Non-Refundable bookings will not be refunded if cancelled or modified.

Reservations made for the Christmas period between 15th December and 31st January will only be refunded for the nights that can be sold to another guest, and refunds will be processed after 31st January.

CHECK-IN:

Check-in is from 3:00 pm, unless agreed otherwise.

POOL AND COMMUNAL FACILITIES:

Pool use has to be considerate of other guests. Children have to be under supervision at all times. The use of communal kitchens, TV/library and games room, has to be considerate of other guests.

Showers and laundry facilities are coin-operated ($1-3 per use depending).

SMOKING/VAPING: For the comfort of all our guests, smoking or vaping is strictly forbidden within and in the immediate vicinity of the buildings (minimal distance 5 metres). In the event of non-compliance we reserve the right of cancelling the stay whilst retaining the payments made, and engage a specialist cleaning company.

ALCOHOL and other drugs:

Drunk or drugged behaviour will lead to eviction from our property. Re-admission will only occur at the discretion of the Park Manager. Alcohol consumption on the property is only allowed in reasonable amounts and not after 10 pm or before 12 pm.

VISITORS/NOISE/PETS:

Visitors are permitted at management discretion, until 10pm, (maximum 2 visitors per room). Usage of park facilities (excluding toilets) only after seeking permission from the park manager and at the discretion of the same. The registered guest is responsible for the behaviour of all visitors while on the property. Deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour, will be charged to the registered guest. Intoxicated guests or visitors who become rowdy and unruly will be evicted. Any valid complaints from other guests about noise or inappropriate behaviour will result in eviction of both guests and/or visitors and the local police will be advised. Dogs are permitted on the property as long as other guests or staff do not feel intimidated by them, and on lead all the time (if not retained in a vehicle).

EXTRA PERSONS:

Any extra people staying not declared in the booking may be asked to leave, and additional charges may be added to the account.

CLEANING: Room cleaning standards are high, and we appreciate the room being left tidy. Management reserves the right to charge an additional $60 if the room is left in such a state that additional cleaning is required. We also reserve the right to charge for loss of income if the room cannot be made available due to additional cleaning needs.

PAYMENT OF ACCOUNT:

Payment of account will be taken by check in, unless already prepaid. A credit card is to be provided to cover all charges that may be made against the room. If no credit card details are provided payment of all accommodation charges plus a $250 bond is required at check-in. Any unpaid account will incur late payment fees and collection costs.

 

LIABILITY AGREEMENT: In consideration of the accommodation and services provided I acknowledge that I am liable for all accommodation charges and fees, and any other charges relating to my accommodation including damage, theft or loss, to the property. Children Persons under the age of 16 years may not occupy a room on their own.

 

CHECK OUT-time is by 10 am. In exceptional cases guests can apply for a later check-out time (e.g. 11 am). This will be at the discretion of the Park Manager, who may check the site beforehand.

Privacy

Dickson Holiday Park recognises its responsibility to always keep confidential: information, data, and details that are collected and stored in the process of providing an accommodation service, as per current New Zealand Privacy Law. We do not support the viewing, downloading, or streaming of offensive or copyright material using the provided internet facility, and we will provide full support to any investigating authority.

 

Security Capabilities and Policy For Transmission Of Payment

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Contact Us

Dickson Holiday Park
Victoria Street
PO Box 242
Thames
New Zealand

Telephone international +64 7 868 7308
local 07 8687308
email: enq@dicksonpark.co.nz